Customer Support Specialist, Benefits, Justworks (New York)

Justworks combines HR software with human support to run payroll, benefits and compliance for small businesses. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.

Key responsibilities

• Take ownership of customer benefits issues from start to finish, in areas including but not limited to Medical, Dental, Vision, Retirement
• Build mental muscle and become a benefits subject matter expert in the benefits tools within Justworks - you'll be a go to resource for both
• Answer inquiries on phone, tickets, and chat to help our customers optimize Justworks to administer group health and welfare plans
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot
• Manage a queue of open issues to deliver timely and effective solutions
• Display a high level of professionalism and compassion when working with each customer on sensitive matters

Requirements

• 6+ years of work experience in a customer/client-facing role
• 1 year of experience working with benefits concepts and practices
• A track record of operating in a time-sensitive or deadline-driven environment
• Curiosity and an aptitude for learning new things and understanding how and why things work
• Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
• Excellent at time management, organization, and prioritizing tasks

Location and schedule

• Onsite in New York, New York
• A variety of shifts and hours are available, and we will work with you to find the best fit

Salary and benefits

US pay $32.21 to $39.18 an hour. Justworks offers benefits, wellness programmes and company retreats.

How to apply

Apply on the company's own site.