Director, Customer Success at Justworks (New York)

Justworks combines HR software with human support to run payroll, benefits and compliance for small businesses. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.

Key responsibilities

• Lead, expand and mentor the CSM team by setting the strategy, prioritizing Objectives and Key Results (OKRs), as well as hiring, training
• Drive customer lifetime value by ensuring customers maximize the value our services and product provides
• Co-create and execute a customer-led revenue generation strategy in partnership with the Director of Growth & Retention
• Own revenue targets and operating rhythms for Customer Success, identifying
• Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization
• Partner closely with the account development team to engage with existing customers to reach business revenue goals

Requirements

• A strategic business leader- you strike the right balance of ensuring exceptional customer experiences
• An exemplary people manager- you invest in your people, and are always thinking about how to develop their skills, provide them with new experiences
• A problem solver- you genuinely enjoy figuring out how and why things work, and looks to optimize for the customers and scale for Justworks
• A proactive relationship builder- you partner with key stakeholders, including our customers and internal, cross-functional partners
• Minimum of 10 years of professional experience, ideally in customer success, account management, account development, customer support
• Minimum of 6 years of people management experience building and managing large (60+ employees) customer-facing teams in a fast-paced

Location and schedule

• Onsite in New York, New York

Salary and benefits

US base salary $188,000 to $242,000 a year. Justworks offers benefits, wellness programmes and company retreats.

How to apply

Apply on the company's own site.