Head of Customer Success and Implementation Delivery

Veeva Systems builds industry cloud software that helps life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Key responsibilities

• Build and lead the team as Veeva Ostro grows
• Set team priorities and oversee customer implementations and ongoing services
• Use customer data to improve product adoption, retention, and return on investment
• Work with sales and product teams on account plans and product improvements
• Build relationships with customer leaders and participate at Veeva Summits

Requirements

• Proven ability to build and lead teams with direct management experience
• Current experience in life sciences in a service-related role, either billable or non-billable
• Experience using data and analytics tools to measure and improve processes
• We need a hands-on manager who gets into details
• Follow the application process and submit your resume
• If moving to the interview stage, our process is as follows:

Remote details

• Remote role in the United States
• Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world

Salary and benefits

US base salary $200,000 to $270,000 a year. Benefits include medical, dental and vision cover, flexible PTO, retirement programmes and a 1% charitable giving programme.

How to apply

Apply on the company's own site.