Senior Customer Success Manager at DoorDash (San Francisco)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet and exceed their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach.

Key responsibilities

• Manage a tailored, high-value portfolio of customers in key strategic markets, delivering deep, high-touch engagement to drive strong customer health
• Drive End-to-End Customer Outcomes
• Lead High-Impact Customer Engagement
• Build deep relationships with key decision-makers, providing strategic guidance that influences customer business outcomes and long-term success
• Partner Closely with Account Management
• Leverage Data to Drive Business Impact

Requirements

• 5+ years of experience working in Customer Success, Account Management, or a similar customer-facing role with strong verbal
• Experience managing a portfolio of customers with varying levels of complexity, and can balance efficiency with personalization
• Comfortable building relationships with stakeholders and can influence outcomes through strong communication and business acumen
• Data-driven, with the ability to interpret performance metrics and translate insights into actionable strategies
• Highly organized, with the ability to manage multiple priorities while maintaining attention to detail and focus on strategic objectives
• Passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems

Location and schedule

• Onsite in San Francisco, California

Salary and benefits

US base salary $81,600 to $150,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.