Senior Manager, GTM Customer Success at ZoomInfo (Bethesda)

ZoomInfo is a go-to-market platform that combines B2B data with marketing and sales AI. We are seeking an experienced, energetic and innovative Senior Manager of Strategic GTM Success to join our GTM Success team. This is an exciting opportunity to help set the strategy for the teams responsible for ensuring our customers have a frictionless experience while using our world-class GTM solutions.

Key responsibilities

• Manage a team of approximately 6 Strategic GTM Success Managers who strategize with
• Owns the complete customer success experience for the Strategic Success team, strives to exceed desired service levels
• Coach GTM Success Managers to take a consultative approach in how they operate, understanding customer goals, use cases, diagnosing challenges
• Act as a clear and transparent communicator, synthesizing broader company and organizational goals down to the team level
• Partner closely with Sales and Account Management on account strategy, upsell/cross-sell motions
• Introduces innovative concepts to the organization to improve the customer experience

Requirements

• Minimum 5 years experience managing Customer Success teams for a B2B SaaS or technology company, preferably in data/intelligence, revenue operations
• A track record of coaching teams to engage customers consultatively, asking thoughtful questions, understanding business priorities
• Experience in a solutions consulting or similar advisory environment
• Demonstrated ability to translate complex data sets into clear, business-relevant stories and actionable recommendations for the team, customers
• Strong analytical and diagnostic skills - comfortable digging into customer data to identify root causes of risk or underperformance
• Ability to understand and articulate complex data products, integrations, and technical workflows

Location and schedule

• Onsite in Bethesda, Maryland
• This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethedsa MD, or Vancouver WA

Salary and benefits

US base salary $155,000 to $175,000 a year. ZoomInfo also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.