Strategic Account Manager at DoorDash (San Francisco)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. As a Strategic Partner Manager II (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform.

Key responsibilities

• Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
• Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success
• Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
• Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
• Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception
• Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation

Requirements

• 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
• Proven track record of driving measurable growth and retention across the majority of a book of business
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
• Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau
• Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces

Location and schedule

• Onsite in San Francisco, California
• You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office

Salary and benefits

US base salary $71,440 to $150,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.