Technical Account Manager, Grocery & Retail Services

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. The Grocery & Retail Services team is DoorDash’s hyper-growth business dedicated to revolutionizing our Merchant partners’ digital experiences. We do that by helping them build custom apps and websites that offer best in class performance.

Key responsibilities

• Scale a business that is a pivotal strategic bet for the company - today we feel like a ‘start up’ with the backing / support of a mature company
• Help merchants customize and optimize their first-party digital shopping experience
• Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy
• Leverage a data-driven approach to guide optimizing both your time and merchant resources
• Leverage your technical expertise, ideally in e-commerce, to consult & win new business
• Build trust and collaborate with merchants and help guide them through complex decisions to re-envision their tech stack to drive greater same store

Requirements

• 6-10+ years of professional experience in solutions architecture (e-commerce experience strongly preferred), sales engineering, growth, product
• A strong communicator with high EQ
• An extreme sense of ownership
• Used a variety of software tools and are ready to dive into learning how to leverage new ones
• Prefer to achieve results today rather than waiting for tomorrow
• Toggle between strategic and tactical displaying the ability to through complex problems with a long-term vision

Location and schedule

• Onsite in New York, New York

Salary and benefits

US base salary $136,000 to $200,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.