Technical Customer Service Associate at Veeva Systems

Veeva Systems builds industry cloud software that helps life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Key responsibilities

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ year relevant experience in a technical customer support role or related technical field
• Effective communication, organizational and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Ability to quickly understand client requirements and needs and articulate potential solutions

Remote details

• Remote role in the United States
• Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world

Salary and benefits

US base salary $35,000 to $65,000 a year. Benefits include medical, dental and vision cover, flexible PTO, retirement programmes and a 1% charitable giving programme.

How to apply

Apply on the company's own site.