VP of Services, Customer Success & Support, AI (Remote US)

Cohere builds foundation AI models for businesses. As VP of Services, Customer Success and Support you lead the post-sales teams that own adoption and customer experience for its largest customers.

Key responsibilities

• Drive product adoption and experience for the largest customers
• Define the customer lifecycle, roles and handoffs
• Coach leaders of customer success, services and technical support
• Analyse customer data and feedback for improvement
• Champion the customer in company decisions
• Enhance the customer journey across key touch points

Requirements

• 10+ years leading customer success, technical support and services teams
• Experience in AI, ML, data, cloud, SaaS or tech infrastructure
• Strong relationship building and strategy

Remote details

• Remote-friendly; this posting is open in the United States

Salary and benefits

US base salary $570,000 to $675,000 a year, depending on location. Benefits include a weekly $75 lunch stipend, 401(k), 6 weeks of paid vacation and a learning stipend.

How to apply

Apply on the company's own site.